Terms & Conditions

Please read carefully, terms and conditions apply to supply of products and website use

By accessing the Website, you are agreeing to the terms and conditions appearing in this document and you accept our Privacy Policy available through the Privacy terms and conditions laid out on the Privacy page. This is a legal agreement between you and Psilowave and states the terms which you access and use this store. You must accept and abide by these terms. We reserve the right to make changes to the Terms and Conditions relevant to them at any time and you will be subject to the relevant Conditions as published on the Website at the time you place your order. It is your responsibility to check regularly to determine whether the Conditions have been changed.


www.Psilowave.com is a site operated by Psilowave. We are registered in the United Kingdom. Our main trading address is available on the Contact page. Psilowave provides retail sales of physical products and allows you to purchase downloads of digital content.

Age restrictions

The site is intended only for the use of persons aged 18 or over.

Availability and Product

All orders are subject to availability. On the off chance that we can’t supply you with the Goods, for instance in light of the fact that the Goods are not in stock or no more accessible or in light of the fact that we can’t meet your asked for delivery date, we will inform you of this by email and we won’t prepare your request. In the event that you have officially paid for the Goods, we will discount you everything including any delivery costs charged at the earliest opportunity. After you place an order, you will get an email from us recognizing that we have received the order. This does not mean the order is secured; we will email you again after goods have been picked to confirm dispatch it is at this point that the order is secured. Any orders received by us after 4.00PM GMT shall be deemed to be received the following working day. You understand that all products purchased through Psilowave, such as sound recordings and related artwork, are protected by Copyright law and limit your use of Products.


Delivery will be made at the earliest opportunity after your order is acknowledged. We will deliver the products requested by you to the location you give us at the time you make your request. Physical delivery costs will depend on parcel size and weight and shipment priority chosen by you at time of order. Digital content may be downloaded only after payment is secured.


You may cancel your order at any time prior to your order being dispatched by emailing us. Ensuring that you quote your name, address and order reference number or by telephoning 07507 300558 between 10am and 4pm GMT Monday to Friday. We reserve the right to cancel an order if one or more of the goods you ordered were listed at an incorrect price, we have insufficient stock or we do not deliver to your area. You will be informed via email and refunded in full if required.


The costs of products will be as cited on site at the time of order. We attempt to guarantee that the costs of merchandise are right but we reserve the right to alter prices if errors are encountered. We reserve the right to change prices on products. All prices include current VAT rates and exclude delivery. Delivery and shipping types and costs are added at the time of order and reflect the service chosen. Overseas customers are liable for any duties and taxes levied.


We must be notified of returns within 10 days of placing an order and receive returned goods within 28 days of the order. In the unlikely event that you receive products which are damaged or defective, we shall, either replace or refund you for the amount you paid for the products in question (including the postage and packing you were charged). This decision is at our discretion. We will not accept returned goods that are returned in a condition different from that in which they were dispatched to you. All returns must be sent to our contact address by recorded delivery. Items sent erroneously by Psilowave will be replaced at our expense, items ordered erroneously by the customer will be accepted for return, however the customer must pay return shipping.


Psilowave and the Psilowave Logo trademarks, service marks, graphics, and logos used in connection with Psilowave are trademarks or registered trademarks of Psilowave in the United Kingdom, Europe, the U.S. and/or other countries. Other trademarks, service marks, graphics, and logos used in connection with the Psilowave site may be the trademarks of their respective owners. You are granted no right or license with respect to any of the aforesaid trademarks and any use of such trademarks.


You might not utilize the Website for any unlawful or improper purposes, and you will utilize it in consistence with pertinent law and regulations. You concur not to utilize the Website in a way that might bring about the Website to be intruded, harmed, rendered less proficient or such that the adequacy or usefulness of the Website is in any capacity debilitated. You agree not to attempt any unauthorised access to any part or component of the Website.

You recognize and concur that the material and substance contained inside of the Website is made accessible for your own non-business use and you might download any advanced recordings bought hereunder and stream any clips on your PC or other comparative individual gadget. Whatever other utilization of the material and substance of the Website is entirely restricted. You concur not to duplicate, recreate, transmit, distribute, show, disperse, economically abuse or make subsidiary works of such material and substance.
We do not guarantee use of the Website will be free from misfortune, attack or infections, hacking or other security interruptions and we renounce any obligation relating thereto. We won’t be liable for any issues if the site is accessed through a third party link.
We are the proprietor or the licensee of all intellectual property rights in our site, and in the material distributed on it. Those works are ensured by copyright laws.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely on. We make no representations, warranties or guarantees, whether express or implied that the content on our site is accurate.
We are not responsible for the availability of any external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of any third party websites, including advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
If you register or establish an account, you are solely responsible for maintaining the confidentiality and security of your account. You should not reveal information to anyone else or use anyone else’s account. You are entirely responsible for all activities that occur on or through your account, and you agree to immediately notify Psilowave of any unauthorized use of your account or any other breach of security.

Privacy Policy & Cookies – see Privacy Page

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment.

Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services. You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible. Strictly necessary cookies – These are cookies that are essential to the operation of our website. Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website. Functionality cookies – These cookies are used to recognise you when you return to our website. Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed. We may monitor traffic to our site and collect the following information: The IP address of your computer and the referring website from which you have got to our website from. The reasons for this are to make ongoing improvements to our website based on this data and to see our most popular sources of business.

Disclosure of personal data

We may disclose your personal data: To other companies within our group. If we sell our business.To agents and service providers. We may also be required to disclose your personal data in cases where we are required by law to pass on this information, or if we believe action is necessary for fraud prevention, cyber crime or to protect the website and its rights or the personal safety of person/s. We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.


These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.